Cloud Contact Centre
Contact Centres now have the option to use evolving and flexible cloud based services rather than on-premise technology. Capstone is part of this evolution.
Our promise is to partner with leaders and innovators. Our true cloud based solution is a strong rival to the traditional on-premise and hosted alternatives. What once took months in time and hundreds of thousands of Euro, now takes weeks with a manageable cost per agent, per service, per month. Our solution offers 24/7, 360-degree ability to connect with your customers faster, better and more efficiently. It gives cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social and SMS. The service is delivered to any direct dial telephone and managed through a web interface.
We deliver our cloud contact centre solution in two ways, Hybrid Cloud and Complete Cloud. Both offer high levels of cost savings and flexibility for your business.
We understand that clients are sometimes nervous to embrace a complete cloud solution without first understanding its capability. Because of this we offer a hybrid option.
Our hybrid cloud solution provides you with a clever combination of minimal onsite hardware and an intelligent cloud based contact centre routing and reporting service. At your premises, we install a telephony platform that includes the necessary processor and server. Coupled with that, through one single web based interface, you will have access to advanced contact centre applications with voice, e-mail, web and social media routing and consolidated reporting.
We like to make complicated things simple for our clients. A complete cloud based contact centre solution means you stop buying software and maintaining equipment. You start tapping the power of a pure cloud contact centre technology that is flexible and easy to deploy. This creates savings of thousands of Euro per annum because you simply pay per use. No more costly capital expenses.
Our complete cloud based solution provides
- cloud based contact centre applications with voice, e-mail, web and social media routing and consolidated routing delivered through a single web-based user interface;
- feature rich unified communications through a range of interfaces including physical handsets, soft phone clients and mobile clients;
- standard telephony features including hold, transfer, music on hold and voicemail;
- enhanced features including user portal, voicemail to e-mail, smart phone applications and softphone for Windows PC.