Verint WFO

Reduce effort, improve process, drive customer success.

Are you constantly battling to ensure that your contact centre scheduling is accurate? Do your employees crave more flexibility and visibility over their day to day objectives? Getting the right number of agents at work, at the right time, with the right skills to serve your customers effectively is a must. Workforce Optimization technology gives you the ability to manage your workforce and drive performance to fit the increasing demands customers are placing on business.

Verint are the market leader in advanced Workforce Optimization solutions for enterprise. Their technology is smart, affordable and most importantly effective. With a wide range of features at your fingertips, the Verint system is a game changer when it comes to drastically improving how your contact centre is functioning – from the top right down to the bottom. Make better decisions, increase productivity and improve customer experience via staffing, coaching and performance solutions with Verint.

To find out more that full capabilities of Verint WFO, download our factsheet or request a demo from our team of experts.

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Get in touch with our experts to request a demo

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Capstone demonstrated excellent understanding of our business and our sector. They are well established in large contact centres. Sound advisors, trusted specialist, a real partner – not people who keep trying to flog you stuff. My team have lots of good things to say about their day-to-day work with the Capstone team.
John Ryan,
Head of IT & Change, Post Insurance

The benefits of working with Capstone

Leaner
solutions
Less waste, less bureaucracy, more direct, for greater value.
Smarter
decisions
Direct access to senior team, insights from expert partners.
Faster
implementation
Faster design and implementation from a specialist, agile team.
Stronger
support
More direct, attentive, expert, flexible support.
Easier
journey
To plan, guide and support, making life simple for our clients.
Quicker
wins
Capability and agility to implement quick win, niche solutions.
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Let’s talk

Whatever your need today, big or small, we’re ready to listen and see how we can make a difference. Call, email or request a callback.