Reduce effort, improve process, drive customer success.
Are you constantly battling to ensure that your contact centre scheduling is accurate? Do your employees crave more flexibility and visibility over their day to day objectives? Getting the right number of agents at work, at the right time, with the right skills to serve your customers effectively is a must. Workforce Optimization technology gives you the ability to manage your workforce and drive performance to fit the increasing demands customers are placing on business.
Verint are the market leader in advanced Workforce Optimization solutions for enterprise. Their technology is smart, affordable and most importantly effective. With a wide range of features at your fingertips, the Verint system is a game changer when it comes to drastically improving how your contact centre is functioning – from the top right down to the bottom. Make better decisions, increase productivity and improve customer experience via staffing, coaching and performance solutions with Verint.
To find out more that full capabilities of Verint WFO, download our factsheet or request a demo from our team of experts.Download Factsheet
The benefits of working with Capstone
For a full list of features and benefits that your business can expect to receive, download the features list.