Capstone Support Centre
The Capstone Support Centre (CSC) manages your service requirements in two ways:
Our advanced monitoring technology sends us an alert directly from your system when there is an issue. We respond before you even know something is wrong. This clever and sophisticated level of service results in minimal downtime. Which ensures a well maintained, performing communication system for your business. The proactive monitoring of the Capstone Support Centre ensures that your business remains productive and efficient.
We react when you need us to. From careful discussion with you and analysis of your business, we design a Service Level Agreement (SLA). This allows you to control the level of response required from the CSC. Using the latest in cloud technology, our reactive service offers you flexibility with quick response times to any location. With the aid of mobile apps, our engineers can access your ticket from anywhere to quickly resolve your issue. Resolutions can take the form of remote engineering, on-site engineering or a blend of both.