Amazon utilizing the benefits of Omni-Channel
Amazon & Omni-Channel
In a recent article written for Contact-centres.com, Capstone’s very own Dave Odgen explores how the Global Electronic Commerce and Cloud Computing Company Amazon.com created a consistent and efficient customer experience using the Omni-Channel Contact Centre technology. As a household name that has changed the way Consumers purchase goods, Dave Odgen analyses how Amazon has employed Omni-channel technology as it has adapted from its exclusive book selling origins to one where it now sells everything and anything.
Please find a link to the article below: