Amazon utilizing the benefits of Omni-Channel

Amazon & Omni-Channel

In a recent article written for, Capstone’s very own Dave Odgen explores how the Global Electronic Commerce and Cloud Computing Company created a consistent and efficient customer experience using the Omni-Channel Contact Centre technology.  As a household name that has changed the way Consumers purchase goods, Dave Odgen analyses how Amazon has employed Omni-channel technology as it has adapted from its exclusive book selling origins to one where it now sells everything and anything.

Please find a link to the article below:



Let’s talk

Whatever your need today, big or small, we’re ready to listen and see how we can make a difference. Call, email or request a callback.