Amazon utilizing the benefits of Omni-Channel

January 25, 2016

Amazon & Omni-Channel

In a recent article written for Contact-centres.com, Capstone’s very own Dave Odgen explores how the Global Electronic Commerce and Cloud Computing Company Amazon.com created a consistent and efficient customer experience using the Omni-Channel Contact Centre technology.  As a household name that has changed the way Consumers purchase goods, Dave Odgen analyses how Amazon has employed Omni-channel technology as it has adapted from its exclusive book selling origins to one where it now sells everything and anything.

Please find a link to the article below:

http://contact-centres.com/omni-channel-and-how-those-book-guys-are-at-it-again-capstone/

 

omni-channel

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