Government and industry regulations—including the Payment Card Industry Data Security Standard (PCI DSS)—have prompted contact centres from regulated industries to record and archive customer interactions. But full-time recording is only one part of the compliance recording challenge. Maintaining, storing, and retrieving recordings for sales verification, dispute resolution, and business intelligence are equally important.
Capstone provides these companies with the tools to allow them capture, store and efficiently retrieve calls to ensure compliance and aid in dispute resolution. Our technology also allows you to pause and resume recording to avoid capturing irrelevant data and ensure recorded data is encrypted and stored securely.