Avaya is a global provider of communications solutions, providing unified communications, contact centres, data networking and video applications to companies of all sizes around the world. Avaya is widely recognised by industry and technology experts as a world leader in these areas, and their heritage dates right back to Lucent Technologies, AT&T and Bell Laboratories. Like other major technology manufacturers, Avaya’s route to market is through an established and mature channel model. Capstone has been an Avaya channel partner since inception, and today is one of Avaya’s primary channel partners in the EMEA region.
Based on a recent achievement of a high-ranking customer satisfaction score, Avaya awarded Capstone with the “Partner in Customer Excellence” designation.
Avaya Connect is the global partner program where certification level designation is based on total revenue, competencies, service capabilities and country group in which a partner operates. The requirements for commitment and competency skills increase with each level. The Capstone team is certified across all of the Avaya Connect program requirements areas in Enterpriseand SME design, implementation, support and sales.
Verint is a global leader in developing software to capture, distil and analyse complex information from a customer interaction be that through voice, web or video. Verint has grown aggressively through acquisition over the last ten years, with its largest acquisition being that of Witness Systems in May 2007. This strengthened Verint’s leadership position in the enterprise workforce optimisation market.
Capstone has held the coveted Premier Business Partner certification with Verint. We are fully accredited to design, deploy and support the complete range of Verint Impact 360 Workforce Optimisation (WFO) software, alongside Verint’s Original Equipment Manufacturer (OEM) agreement with Avaya for Workforce Optimisation.
Serenova gives companies a 24/7, 360-degree ability to connect with their customers faster, better, and more efficiently. Companies and brands can now engage in two-way, real-time interaction on the customer’s channel of choice. At the heart of everything is the Serenova cloud contact centre platform. It gives cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and centre. And all of it delivered to the highest cloud security standards.
Built on this platform and integrated in the same easy-to-use multichannel agent desktop is a comprehensive suite of Serenova Applications™ developed to optimize your contact centre performance and enhance your customer experience.
Masergy sells high-performance integrated IT solutions for global enterprises. We own and operate the largest independent Software Defined Platform in the world that powers:
- Hybrid Networking (agile and programmable global private networks with embedded analytics and real-time service control)
- Managed Security (advanced cybersecurity platform leveraging artificial intelligence and human expertise to protect corporate data 24/7)
- Cloud Communications (unified communications delivered from the cloud with for custom hybrid deployments and unmatched global coverage)
Our patented technology, customizable solutions and unmatched customer experience are why a growing number of leading organizations rely on Masergy to deliver performance beyond expectations.
Gamma leads on network strength, products that are easy to use and provision, and quality through automation. It creates simplified communications and software services for business. With a broad range of voice, mobile and data services designed specifically to take to market through channel partners like Capstone.
Gamma’s family of high speed data connectivity services connect your business directly to Gamma’s next generation national network and the internet, enabling you to meet your ever increasing bandwidth needs and allowing you to take full advantage of everything cloud-based services have to offer.
As market leaders for origination and fixed termination over IP, Gamma is the carrier of choice for many international wholesalers, leading calling card companies and hosted telephony providers.
Viatel operates an extensive long-distance network connecting the UK, Ireland, France, Germany, Netherlands, Belgium, Switzerland and Italy. The network includes over 100 points-of-presence (PoPs) in 35 key cities. With this network Viatel provides direct access to the most important Internet Exchanges and Carrier houses in Europe.
The combination of an advanced European network with metro fibre reach into major business districts with a comprehensive portfolio of managed ICT solutions, positions the company in an ideal place to serve such a large and diverse group of target markets. Services include a comprehensive portfolio of voice, data connectivity and managed services.
Viatel is part of the Digiweb Group and serves Corporate, Government and Wholesale customers across the globe.
Colt is the information delivery platform, enabling its customers to deliver, share, process and store their vital business information. An established leader in delivering integrated network, data centre, voice and IT services to major organisations, midsized businesses and wholesale customers worldwide, Colt operates in 22 European countries with a 46,000km European network and transatlantic network capacity.
Colt has metropolitan area networks in 42 major European cities with direct fibre connections into 19,800 buildings and 20 carrier neutral Colt data centres.
In addition to its direct sales capability, Colt has four indirect channels to market: Agent, Franchise, Distributor and Wholesale which includes Carriers, Service Providers, VARs and Voice Resellers.
Colt is listed on the London Stock Exchange (COLT).