Workforce Management

Capstone offers Enterprise Workforce Management (WFM) solutions to help you strike the right balance between workload and staffing. Our WFM portfolio includes applications tailored specifically for contact centres, as well as for other areas of the enterprise that impact the customer experience, including branch and remote office and back-office operations.

Our solutions can enable your organisation to schedule agents more effectively, streamline management activities, and coordinate in-house and outsourced contact centre operations.  They are web-enabled, making it easy for all user roles to access forecasting, scheduling, and other WFM features from anywhere via their browser-based interface.

For added convenience, it is fully capable of being delivered as a hosted solution. This offers even greater flexibility if you prefer a software-as-a-service (SaaS) deployment model.