To develop a successful self service platform, you must understand the purpose of the calls your contact centre receives. You must understand which can be automated and which cannot. Voice self service or call steering using speech recognition is a cost effective way of completing customer interactions. It routes your customers to the right agent with the right skills.
We are working with developers of advanced speech and natural language recognition technology. This is the future for contact centre development as we move towards more context driven systems. Our technical team have the skills in business process analysis and systems integration to make your self service project a success.