Different levels of management within your company require different reporting feedback from your contact centre.
We provide two types of reporting:
- Real-time reporting allows you to manage service levels and make short term tactical business decisions.
- Historical reporting allows you to track trends over time and review performance over specific periods. It enables you to make decisions regarding longer-term future requirements for your business
Our solutions mean that you can generate reporting on customer interaction, regardless of media channels or contact direction – inbound or outbound.