Abandoned calls are a common concern for contact centre managers. Capstone is helping businesses and consumers come together with one single solution, Conversation Bridge. It is a multichannel callback platform that bridges the gap between any self-service channel and the people who can help your customers.
You no longer need to keep customers on hold. The technology allows the customer to hang up and receive a call back when it is their turn. The solution is simple with huge impact as it eliminates the dead ends often encountered in self-service experiences. Virtual queuing that keeps your customers’ data intact is a powerful tool for your contact centre.