Capstone partners with best-in-class manufacturers. They are industry leaders and provide high quality communications technology solutions to small, medium and large organisations. Capstone engineers are trusted integrators of these world leading communication systems.
For the future, we see the fast pace in which technology is advancing and the challenges and opportunities that brings. Our technical teams choose to partner with manufacturers who are at the forefront of this development. Thanks to the capability of our technology and the skill of our people, the answer to your requirements is always ‘yes’.
Unified communication refers to the integration of multiple communication devices and media types that you use every day. It allows you to connect with your colleagues and customers in real-time using any device, anywhere, any time.Read More
New forms of communication and the world’s adoption of social media, have brought new challenges for contact centre management. Our technology offers
- intelligent service driven contact routing
- in-depth real-time and historical reporting
- modular base to grow system features and complexity as required
Recording in contact centres is generally focused on quality management. Compliance recording typically applies to regulated businesses in the finance and insurance sectors. Capstone provides selective recording for both quality and compliance purposes.Read more
We apply our many years of telephony knowledge and experience to shape new technologies like cloud.Read more
At Capstone, we also provide the network services for voice and data connectivity. These services allow our clients leverage the feature benefits of the solutions we offer, as well as reducing their on-going connectivity rental and call costs. We partner with leading European network providers that offer network strength, products that are easy to deploy and quality through automation.Read more