Capstone develops bespoke training programmes specific to the requirements of front and back-office operations. These programmes focus on your people and the level and detail of teaching and development they need for their skill set. We make sure they know and understand how to use our technology and make it perform for your business.
Our technical training courses include:
- Contact centre reporting and customised reporting
- System (PBX) basic and advanced administration
- Contact centre basic and advanced administration
- Voicemail administration
- WFO training
- Call recording
- System maintenance
Individual and group end-user coaching covers all aspects of:
- Contact centre agents
- Unified communications
- Attendant consoles
- Go live support
The Capstone tailor made programmes are designed and delivered by qualified trainers with niche hands-on industry experience. They are delivered primarily on-site at your premises however can be facilitated at designated training centres.