Capstone consultants work with organisations to help them identify the right technology solutions to meet their business objectives. Our consultancy process takes you through the following steps:
- Analysis and assessment – We analyse how your people are already communicating and the tools they are using. We identify gaps in technology and process. We assess your customer interactions through both traditional contact channels (call, fax, email, voicemail, IVR) and emerging channels (instant messaging, social media, video, mobile applications).
- Benchmarking – We provide you with industry specific benchmarking advice so your business adopts best practice and maintains a competitive edge.
- Recommendations – Taking into account steps one and two of the consultancy process, we recommend a solution that involves the latest in unified communications technology. Our solutions focus on getting the right message from your customers to the right person in your organisation. We recommend a solution designed around the most advanced unified communication tools in voice, video, data, recording, hosting and customer interaction. It focuses on connecting your people with each other and with your customers in real-time using any device, anywhere, any time.
- Forecasting – Based on our recommendations, we forecast your potential return on investment. Our objective is to make sure you invest in the right communication technology that gives you the highest ROI.