Capstone provide Cloud-Hosted solution
Here at Capstone, we are delighted to announce that we have secured a contract to provide one of the major European specialist holiday groups with a sophisticated multi-channel contact centre. The solution will see the implementation of the Masegry global cloud networking platform which will support the business applications of our newest clients.
Founded in 1973, the holiday group have a wealth of experience in their respective industry. Based in Chesire, they have expanded their operations beyond the United Kingdom throughout the years to provide services to customers in Ireland, Germany, Italy, and the Netherlands.
The contract will see knowledge leaders Capstone work in tandem with our industry partners LiveOps and Masergy by providing our latest clients with a fully cloud-hosted solution which is structured to provide flexibility and resiliency to their operations. With redundancy planned to be built in at multiple levels, it will allow essential connectivity into critical sites in the UK and resilient SIP and cloud architecture spread across multiple Tier 3 Data Centres across various regions. This dual feature will guarantee that no single point of failure across the entire solution, from the telephony and connectivity to the hosted cloud contact centre.
Our UK based client will benefit greatly from this single multi-channel contract centre platform which will grant them the ability to converse with their customers through various sources such as Social Media, SMS, Webchat, E-mail, and traditional voice communication. This will result in faster, easier, and more efficient contact between themselves and their customers. In addition, our clients will experience the natural advantages that the cloud based platform brings in the form of guaranteed natural resilience, the ability to port existing numbers, and the cost reduction from not requiring a Disaster Recovery Centre.
Capstone are extremely excited with the prospect of working together with our newest partners. With plans to add more sites to the rest of their European locations, whilst integrating existing partner businesses into the network and contract centre platform, we at Capstone look toward a bright future of cooperation.